Our products are made with premium natural ingredients in small batches. We can therefore only accept refunds on unused items, returned in original packaging within 14 days of receipt.

In the event of receiving damaged or defective products then please contact us at lizzy@epochlondon.uk for a replacement product or refund.

If you have any issues with your order then please get in touch

We offer free UK shipping on orders over £25 (this excludes the Channel Islands & Isle of Man).

To receive this, please use the code FREESHIP25 at the checkout.

Postage options are Royal Mail First Class (£3) or Royal Mail Signed For (£4.50).

Please allow 3-4 working days for delivery, excluding processing times (1-2 days).